Anders Wallgren

Anders Wallgren is Chief Technology Officer at Electric Cloud in San Francisco. The company’s vision and solutions in Application Release Automation earned them a Leader position in Gartner’s Magic Quadrant. Anders brings with him over 25 years of in-depth experience designing and building commercial software. He held executive and management positions at several companies, where he played critical technical leadership roles in delivering award winning technologies such as Macromedia’s Director 7 and various Shockwave products, before joining Electric Cloud. As a speaker, Anders has shared his views on the role of service automation in DevOps and ITSM at many conferences in the US.

How Service Management Helps Digital Transformation

Agile and DevOps practices can cause a mismatch between SDLC (Service Delivery Life Cycle) and ITIL practices, putting IT Support in jeopardy of becoming the department of “No!” as they try to maintain compliance and change management.

Service Automation – automating as many manual tasks as possible – provides IT service groups with the context, responsiveness and accuracy to transform their offerings, while supporting broader corporate transformation.

In this talk you will learn:

  • How automated approval processes increase responsiveness, accuracy, and work understanding across teams.
  • How automatically updating tickets allows people to work within their context while simultaneously eliminating hidden waste in Service Delivery.
  • Which metrics are the right ones for measuring success.