Six and a half years ago, André started as a Service Management consultant at TOPdesk and has a gained a lot of experience with companies in the Legal & Finance branch. He daily uses this experience in collaboration with consultants and account managers from this sector team at his customers.
How trust and experiences of the business make a loyal customer.
Digital transformation, working agile, cost reduction and profit margins, legacy, innovation, cybersecurity and law and legislation ask a lot from IT organisations. At the same time, the IT departments are seen as slow and rigid departments that usually go their own way and frequently have “no” for an answer, causing an image problem. This makes it difficult for IT to show their added value and be an actual ‘partner’ of the business and to be seen as the partner they would like to be. IT searches for solutions in new methods such as LEAN IT. IT4IT, Agile, DevOps, SAFE etc, or with the use of the 45-year-old method Business- IT Allignment. Meanwhile, the businesses look for their answers externally and in the Cloud. During this interactive session, Mark Butterhoff will go back to the basis of what value is, the way IT and her methods currently give substance to the definition of value and how this can be changed while living up to the wishes and demands of the business and her customers.