In my job as consultant I strive for two things: helping people get more organized and helping them to provide their customers with excellent services. With a background in Hospitality Management, I know what it means to walk the extra mile to make a customer happy.
When you want to deliver the ultimate customer experience, the customer journey shouldn’t hold any secrets for you. During the workshop Customer Journey Mapping, you’ll experience how creating a customer journey can give you insight into the customer’s experience during important touch points. A crucial step in improving any service or process when your services are all about the customer.