Claudia Kroon

In my job as consultant I strive for two things: helping people get more organized and helping them to provide their customers with excellent services. With a background in Hospitality Management, I know what it means to walk the extra mile to make a customer happy.

Step into the shoes of your new employee with Customer Journey Mapping

When you want to deliver the ultimate customer experience, the customer journey shouldn’t hold any secrets for you. During the workshop Customer Journey Mapping, you’ll experience how creating a customer journey can give you insight into the customer’s experience during important touch points. A crucial step in improving any service or process when your services are all about the customer.