Jon Faulkner

As CIO for the London School of Hygiene and Tropical Medicine (LSHTM) from 2013-18, Jon oversaw all IT, Library and Archive Services. This involved delivering strategic direction, operational improvements and critical services to 1,900 staff and 5,000 students, as well as enabling international collaborative research, teaching & learning across 150 countries.

Digital Transformation, how the SD supported the bigger picture changes

Over the last 24 months, LSHTM has been on a Digital Transformation journey, delivering a new website, intranet, collaborative group and online governance frameworks, management information platforms and – most significantly – a new shared service helpdesk. Jon will share the remarkable story of how this transformation connected the School’s strategic, tactical, operational and customer services.