Mary de Wagenaar has been working as the Manager of Service Point Facilities for the municipality of Tilburg for over six years. She was part of setting up the municipality’s Shared Service organisation.
The municipality of Tilburg is a frontrunner when it comes to shared services. Starting in 2009, nearly all of its services have now been integrated in a centralized service organization. How did they manage to do that? And what can other organizations learn from their approach? Mary de Wagenaar shows us precisely that, using practical examples.