Niels’ background as teacher enables him to empathize with an educational institution customer like no one else. To improve services, Niels uses marketing techniques such as Customer Journey Mapping and personas. Niels also specializes in customers within the educational sector.
Step into the shoes of your new employee with Customer Journey Mapping
When you want to deliver the ultimate customer experience, the customer journey shouldn’t hold any secrets for you. During the workshop Customer Journey Mapping, you’ll experience how creating a customer journey can give you insight into the customer’s experience during important touch points. A crucial step in improving any service or process when your services are all about the customer.