Stéphane Pinault is the founder and principal consultant at Step in K and has 25 years of technical services experience.
Culture eats strategy for breakfast! That’s why Introducing a Knowledge Management Strategy will not work without creating a culture of Knowledge Sharing in your organization. Working in many industries, Stephane realized we are information rich but also often knowledge poor. Presenting what we know in simple ways in the users’ context has become much easier and possible with machine learning.
Fact: Most knowledge initiatives fail to achieve the return on the investment promised. In the first half of this session, Steve Brand will reveal the low-cost secrets to achieving sustainable Customer Success on the Web.
Evidence: Case Studies & Testimonials. The remainder of this session will be a presentation by Stéphane Pinault on the benefits realized by companies that have adopted the KCS practices and techniques.