Sumit De

As head of Consultancy for TOPdesk UK, Sumit De has worked with organisations around the world to improve their Service Management, specialising in Customer Centricity and service orientation. In recent years he has focused on developing the future of professional services in TOPdesk UK. 

TOPdesk: Starting Our Next Chapter

Every idea or product needs to have a why, how and what. The same is true of TOPdesk. In this talk by Sumit De, he will:

  • Recap the vision (why) as presented earlier by Wolter Smit;
  • Explain how that vision has grown over the years and led to changes TOPdesk has made as an organisation;
  • And finally: what vision and organisation have materialised into, through TOPdesk as a product.