Wendy Horsten

Wendy is a domain manager for the municipality of Tilburg. As domain manager, she forms the bridge that connects the user organization and the available information systems.
With the introduction of the municipality of Tilburg’s new self-service portal, we are headed in the direction of a one-stop-shop that puts self-service first and foremost.

On the way to a Shared Service Centre

The municipality of Tilburg is a frontrunner when it comes to shared services. Starting in 2009, nearly all of its services have now been integrated in a centralised service organization. How did they manage to do that, and what might other organisations learn from their approach? Mary de Wagenaar will show us precisely that, using practical examples.