As a service management consultant, I help organizations improve their internal processes. This means I help several supporting departments (IT, Facility, HR, Finance) to collaborate, by integrating their processes. Projects at customers focus on the tool (TOPdesk), the processes as well as the people involved. As a marketing graduate, it is my mission to make supporting departments more customer focused and I’ll always make sure proposed improvements align with the needs of the customer’s ‘customer’.
When you want to deliver the ultimate customer experience, the customer journey shouldn’t hold any secrets for you. During the workshop Customer Journey Mapping, you’ll experience how creating a customer journey can give you insight into the customer’s experience during important touch points. A crucial step in improving any service or process when your services are all about the customer.