Wolter Smit was TOPdesk’s first software developer and is the founder and CEO of the company. TOPdesk’s core business is enabling services in organizations worldwide, Wolter keeps an eye out for the evolution of service organizations and what they need to be successful — now and in the future. What problems or opportunities do he and his team of experts spot? How do their views compare to predictions of renowned analysts and knowledge partners? What does the future for service organizations (including his own) look like, and how fast is that future approaching.